Public Sector – Urban Planning
Key Details
Full-scale transformation of San Pedro’s Urban Planning Department to reduce permit wait times, improve citizen experience, and modernize operations through process redesign, digitization, organizational restructuring, and regulatory reform.
- Reduced permit wait times by 84%; from an average of 233 days in 2018 to 39 days in 2023
- More efficient and citizen-friendly experience; clearer, faster, and easier permitting process
- Developed a 57% shorter regulatory reform proposal; simplified while preserving technical and legal validity
- Transformation endured across administrations; improvements continued, showing the change was institutionally embedded
Diagnostic & Transformation Design
Diagnosed internal operations to identify bottlenecks, pain points and root causesDesigned 12 tranFsformation initiatives across process reengineering, organizational design, digitization, and professionalization.
Implementation & Change Management
Led workshops with 100+ employees to question status quo and build appetite for changeAppointed internal change agents to drive implementation across the departmentManaged the transformation through six months of ongoing measurement, learning, and iteration
Urban Development Regulations Reform
Identified urban development regulations as a major barrier to full-scale transformationRewrote the city’s urban development regulations with city officials, lawyers, and architects to make them simpler, clearer, and more transparentPresented the new regulations to mayor and City Council
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